My staff won’t do what I want them to do!

The following are points from a workshop held on problem solving at Encounter Bay Bowling Club on May 30, 2018.

My staff won’t do what I want them to do!

  • Having written policies and procedures can ensure staff and management are on the same page.
  • Clear vision, mission, standards are needed so staff are clear on business direction
  • Management needs to set the example
  • Empower staff for solution focus, so they’re not constantly seeking advice and direction.
  • Hold team meetings to improve communication – possibly weekly
  • Acknowledge when staff do good things, don’t just criticise
  • Identify strengths in staff and look at skills upgrade opportunities.  Acknowledge & promote potential
  • Make sure staff understand – get them to repeat back any instructions
  • Don’t expect staff to work beyond their skill level
  • Make sure professional and personal boundaries are clear, eg you may not want to be Facebook friends with a staff member
  • Be clear with instructions
  • Have consequences for wrongful actions and follow through with them
  • Signed documentation on what’s expected of staff & verbal reinforcement of what’s needed
  • Communicate well with staff – clear, concise instructions often work best
  • Match the person exactly to job
  • Give staff some ownership of projects and responsibilities
  • Hold collective briefings on specific issues
  • Make sure staff understand the industry, even before they’re employed
  • Make sure you have a person’s attention when giving instructions
  • Don’t ask staff to do something you wouldn’t do yourself.