nbn™ Local SA/NT manager, Kym Morgan, made the trip from Adelaide to listen to local businesswomen’s concerns about their communication services, and to also offer advice and assistance as to how to gain better connections.
The women were given homework to check their current plans with their providers and to assess the time of day when problems may be occurring, and the types of loads that were being placed on the service at the time.
Many businesses are suffering poor quality internet services due to being on unsuitable plans or simply not understanding what’s available to them or what they need.
Kym said many people were trying to operate businesses via internet services that were designed for domestic use only which often resulted in poor performance and inefficiencies for the businesses. This was particularly so if businesses had phone services via the internet as well as using the internet for other purposes, including video streaming or loading.
He said businesses also needed to be mindful that if problems occurred internet downtime could cost quite a bit in lost revenue. Standard internet services could potentially be awaiting a technical callout for several days costing a business thousands of dollars, but the alternative was to consider adding an enhanced service level agreement for a small outlay extra each month which could drop the wait to 24 hours or even less in some instances.
Last year a survey of network followers and supporters across the state identified poor quality internet as the biggest barrier to success for women in business in regional SA. In response to the survey nbn Local formed a corporate partnership with the network to not only listen to the concerns of network members and supporters about their services, but to also help educate them about what was available and the questions to ask providers and technicians about their services if there are issues.
The businesswomen were encouraged to check the promised internet speeds on their provider bills and, if they weren’t proving fast enough, or there were issues at peak times during the day, to consider upgrading their plan or looking at acquiring dedicated bandwidth from the provider.
Network founder Carolyn Jeffrey expressed thanks to nbn™ Local for their support of the network.
“With many of our businesses being operated from home and more than half selling goods and services online the internet is a vital tool so it’s important we know what’s available and how to use it effectively and efficiently to give us the competitive edge,” Carolyn said. The next Kadina dinner will be held on Wednesday, April 29 when Diane Brennan from DCB Insurance would be speaking about business insurance and giving advice on the types of insurance cover businesses should take out, including the increasing need for cyber cover.