STRATHALBYN/VICTOR HARBOR: Many businesses are suffering poor quality internet services due to being on unsuitable plans or simply not understanding what’s available to them or what they need.
This was the message from the nbn™ Local SA/NT manager, Kym Morgan, when he addressed the Women in Business Regional Network in Strathalbyn and Victor Harbor this week.
Last year a survey of network followers and supporters identified poor quality internet as the biggest barrier to success for women in business in regional SA. In response to the survey nbn Local formed a corporate partnership with the network to not only listen to the concerns of network members and supporters about their services, but to also help educate them about what was available and the questions to ask providers and technicians about their services if there are issues.
Kym said many people were trying to operate businesses via internet services that were designed for domestic use only which often resulted in poor performance and inefficiencies for the businesses. This was particularly so if businesses had phone services via the internet as well as using the internet for other purposes, including video streaming or loading.
He said businesses also needed to be mindful that if problems occurred internet downtime could cost quite a bit in lost revenue. Standard internet services could potentially be awaiting a technical callout for several days costing a business thousands of dollars, but the alternative was to consider adding an enhanced service level agreement for a small outlay extra each month which could drop the wait to 24 hours or even less in some instances.
The businesswomen were encouraged to check the promised internet speeds on their provider bills and, if they weren’t proving fast enough, or there were issues at peak times during the day, to consider upgrading their plan or looking at acquiring dedicated bandwidth from the provider.
Network founder Carolyn Jeffrey expressed thanks to nbn™ Local for their support of the network.
“With many of our businesses being operated from home and more than half selling goods and services online the internet is a vital tool so it’s important we know what’s available and how to use it effectively and efficiently to give us the competitive edge,” Carolyn said.
The next Strathalbyn dinner will be held on Monday, April 20 when, appropriately, the topic will be online apps to make life easier in business and personally.
At Victor Harbor a lunch on April 1 will look at how to tap into the disability market with a particular focus on making online content more accessible. The next dinner on April 22 will hear from Dr Moira Jenkins on the topic of dealing with mental health issues in the workplace.